‘Paperless’ Revenue and Customs
Posted: 29th July 2011
Whilst a ‘paperless office’, in which the use of paper is virtually eliminated, is the holy grail for those seeking to work in an environmentally friendly way, this aim was not the reason for the failure of HM Revenue and Customs (HMRC) to send out more than half a million self-assessment tax statements for tax due on 31 July 2011.
The lack of paper arose because the number of statements that needed to be printed greatly exceeded HMRC’s estimates! The fiasco has at least one positive aspect, however.