Beacon of Quality
Posted: 13th August 2014
Williamsons are delighted to announce the Law Society’s decision at the end of last month to renew the firm’s Lexcel accreditation.
The National Law Society’s management quality mark is described by the Law Society as a “top accolade”. It is developed specifically for the legal profession as an optional recognised accreditation scheme for law firms and legal departments which demonstrate high client care and business management standards.
To gain and retain the Lexcel standard, a law firm must undergo a rigorous initial and then annual application and assessment process. This includes the performance and background checks during an on-site visit from an experienced assessor.
Andrew Caplen, President of the Law Society of England and Wales, said “gaining and maintaining Lexcel is no mean feat. There are many facets of being a Lexcel accredited law firm, including client care. The commitment to customer service in today’s ever more competitive legal services market is vital” By undergoing the rigorous Lexcel application and assessment process, practices can show the positive steps they are taking to help clients in an increasingly diverse and complicated legal services market.
He added “The scheme is a beacon of quality to clients and potential clients alike”.
Williamsons is amongst approximately 8% of law firms within England and Wales to hold Lexcel accreditation. Managing director Michael Williamson said, “to us it’s not simply a badge or prize but something we have gained as a result of implementing systems that achieve to the best of our ability consistency and excellence in the way that we deliver legal services. There are plenty of firms out there who can provide legal advice and assistance but it’s the way in which it’s delivered and what goes on behind the scenes. We actually have systems of file review that far exceed even the standards required by the Lexcel assessors.
In the course of our inspection this year, the assessor noted two areas of good practice which are effectively endorsements of features that go beyond what is required by the Lexcel standard. This included recognition of “a thorough system...for the review of its policies and plans”. Most pleasing was the recognition that the firm “has each year shown continual development of its IT systems and software and shows a commitment to developing its systems to enhance service to clients”.
“That is what we are about – enhancing service to our clients”, Michael added. "We look forward to another year of it!